Thursday, March 7, 2013
Integration of Service Contracts
Integration of various modules of e-Business Suite from an Oracle Service Contracts perspective.
Manages items associated with Oracle Service Contracts agreements and contracts: services, usages, warranties, subscriptions, and serviceable items
With Advanced Pricing
Supplies the information to price the services and usages sold on the contract.
With Order Management
Raises sales orders from which warranties and extended warranties are created.
Inventory is used to define serviceable products and service items (warranties and extended warranties)
Provides quotes for sales orders
Service Contract is integrated with the Oracle Receivables module for generating Invoices. In the Receivables we have to define Transaction sources and associated Transaction types which will be used for generating Invoices from Oracle SC. In the Service Contract we have to use the Accounting Rule, Payment Terms, and Invoicing Rule that will be used for the respective Contracts.
With Bills of Material
Associates warranties with serviceable items
With Install Base
Provides details of trackable items and the tracking of counters.
With CMRO (Complex Maintenance, Repair, and Overhaul)
Provides details of preventive maintenance programs, that may be associated with service contracts.
Manages service requests
Retrieves contract details for a customer such as account, end date, status,contract type& number on all of their contracts.
Looks for the preferred engineers for a particular service.
Has visibility to coverage levels & times, reaction & resolution times for coverage, billing rates and types for a specified coverage.
Provides customer access to service contracts to view entitlements, preferred technician, response and reaction times via self service mechanisms
With Depot Repair
Provides details for repairs, exchanges, replacements, and loaners, which may update the contract coverages.
Has visibility to coverage details.
With Field Service
Provides details about service and repairs to be carried out in the field.
Has visibility to coverage details
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