Integration
of various modules of e-Business Suite from an Oracle Service Contracts
perspective.
- With Inventory
- Manages items associated with Oracle Service Contracts
agreements and contracts: services, usages, warranties, subscriptions,
and serviceable items
- With Advanced Pricing
- Supplies the information to price the services and
usages sold on the contract.
- With Order Management
- Raises sales orders from which warranties and extended
warranties are created.
- Inventory is used to define serviceable products and
service items (warranties and extended warranties)
- With Quoting
- Provides quotes for sales orders
- With Receivables
- Service Contract is integrated with the Oracle
Receivables module for generating Invoices. In the Receivables we have to
define Transaction sources and associated Transaction types which will be
used for generating Invoices from Oracle SC. In the Service Contract we
have to use the Accounting Rule, Payment Terms, and Invoicing Rule that
will be used for the respective Contracts.
- With Bills of Material
- Associates warranties with serviceable items
- With Install Base
- Provides details of trackable items and the tracking of
counters.
- With CMRO (Complex Maintenance, Repair, and Overhaul)
- Provides details of preventive maintenance programs,
that may be associated with service contracts.
- With TeleService
- Manages service requests
- Retrieves contract details for a customer such as
account, end date, status,contract type& number on all of their
contracts.
- Looks for the preferred engineers for a particular
service.
- Has visibility to coverage levels & times, reaction
& resolution times for coverage, billing rates and types for a
specified coverage.
- With iSupport
- Provides customer access to service contracts to view
entitlements, preferred technician, response and reaction times via self
service mechanisms
- With Depot Repair
- Provides details for repairs, exchanges, replacements,
and loaners, which may update the contract coverages.
- Has visibility to coverage details.
- With Field Service
- Provides details about service and repairs to be
carried out in the field.
- Has visibility to coverage details
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